Legal
Refund Policy
Here is how billing and refund requests are handled for PostmarkOS subscriptions.
Subscriptions
Subscriptions are processed securely by Stripe. Before completing checkout, you will see the plan price and billing cadence. Your access normally continues through the period you have already paid for, even if you cancel before the next renewal.
Requesting a refund
If you believe you were charged in error or had a billing problem, contact us with the email on your account and the relevant charge date. We review requests individually and will explain the outcome by email.
What to include
Please include enough information for us to find the transaction, but never send your full card number or security code. Stripe receipts and the last four digits of the payment method are sufficient.